Shipping / Warranty

Order processing:

After placing the order, you will receive an email with your order number.

All orders placed before 12:00 noon. PST will be processed the same business day.

For * NEXT DAY AIR, 2 DAY AIR or 3 Day Delivery (within US 48 states) and placed after 12:00 noon. PST, will be processed on next business day.

* UPS and DHL does not deliver on Saturday, Sunday, Federal Holidays, Christmas Day and New Year.

Please notice that any orders without credit card authorization will not be processed and our sales representatives will contact you within 1 business day for verification of information.

Due to the high demand of our popular items, it will occasionally on backorder. If in any case your order is backordered, you will receive an email from us within 1 business day with an estimate time frame your order will be ready.

Shipping & Handling:

Backpacks / School Bags / Shoes (deliver to US only):

Other products:

We can deliver to APO or FPO addresses with Standard Shipping via US Postal Service.

International Orders - we do not collect duties and taxes and cannot predict what your particular charges may be. If you do incur these additional charges, they must be rendered in order for your package to clear customs. For your country's custom policies, please contact your local customs office.

* Express shipping not available for International orders. Please select 'International Shipping' method at checkout.

Payment Method:

We accept Visa, Mastercard, American Express, Discover and Paypal. For Paypal payment, the order will only ship to Paypal Confirmed Address.

Warranty:

All OEM original products are to be handled by their respective manufacturers. You can find their web address within or on the backs of their packaging.

All after-market products are covered by 30 days of the original date of purchase. If the product becomes defective, we are please to offer a replacement. Simply complete the Return Merchandize Authorization form and let us know the return reason. Failure to include these may result in us refusing the package, and you being charged for shipping both ways, and not receiving your exchange or replacement.

Return Policy:

If for any reason you are not satisfied with the product purchased from us or the item(s) is defective, just return it within 30 days of the original receipt of the order.  We'll gladly provide a replacement, exchange or credit for the cost of the product(s). (Shipping & handling is non-refundable.)

Note however, when returning a product, we require you to wrap it securely the package for its value. We do not accept returns on product(s) that have been abused, altered or used in manners for which they were not intended. The product(s) must be returned in new, resalable condition. All accompanying materials must be included in the original package. Packaging materials must not be torn or damaged or it might void all warranties on the product(s). All manuals and warranty registration cards must be UNMARKED.

All the Software products WILL NOT ACCEPT any returns or refund when the original packing has been opened.

Simply complete the Return Merchandize Authorization form and let us know the return reason. Failure to include these may result in us refusing the package, and you being charged for shipping both ways, and not receiving your refund / replacement.

We do reserve the right through to charge a return percentage (up to 20%) restocking fee for product(s) that are failed to include the original package or accompanying materials.

We are very confident that all of our customers will be satisfied in all areas of our business - speed, accurateness, price, and especially with our customer service.